![]() Long version: After much research and planning, my husband and I booked a Staycation package at Mario’s International Spa in Aurora for our 5 year anniversary. Short version: Felt like a number the entire time, not a very personalized treatment at the spa, spa is dark and carpets are stained, Cabin restaurant food is amazing. We both feel this encounter left a lot to be desired. My husband and I are seniors, and he is in a people-related profession and would not treat a customer in the manner we were treated. We feel this was not good "P-R" with regard to a customer-business relationship. I asked if I could speak with Mario personally (I have met him in the past) and was told he was out of town until the first of the year. Bad experience for my husband and myself, and we feel we were treated quite badly. In essence, I feel I was literally called a "lier", even though 2 people saw our gift card, but would not acknowledge it and give us credit for it. There was no follow-up response from Pam, and my husband and I finally had to "bite the bullet" and pay the extra $100. She was not too thrilled with my request. Finally, upon reaching her on the fourth day, she said she would see if anything could be done and get back to me. I was not able to reach Pam for three days, she only worked three days a week and when I called, her voice-mail was filled up and I could not leave a message. My daughter had purchased it on-line for us. They may be able to check on its validity at their point. and If I could not locate it, to call "Pam" at corporate and see what we could work out. Well, at this point, reservation lady told me to go home, look for it, check my handbags, etc. We then went to the Spa desk and asked if the lady there kept it, she said "NO", and said she would have sent it to the lady at the reservation desk. She informed me she didn't have it, that it would have been attached to some paperwork they kept. I told her I did not have it, that I gave it to her when we initially made our reservation in Nov. and when we checked out, the receptionist asked for our gift card. We had a complimentary continential breakfast the next morning. My husband and I both had two Cosmos each and with the desert upgrade, our bill was $79.00 plus tip. There was a choice of 4 entre selections that went with our Stay-cation package, we did decide to upgrade on a dessert, since only ice cream or chocolate mousse was a package choice. The decor of the dining room was beautiful and the food was very good. We went up to our room and watched a bit of TV and changed for dinner. We then wanted to enjoy the whirlpool before changing for dinner, but were told it was not functioning that day and could not be utilized. We enjoyed our facials, which were relaxing and quite nice. We realized at the time that we would not only be paying for our room upgrade, but for the additional facial, since the $100 gift card would be for only one 1 hr. We were told upon making our spa reservations to bring our bathing suits, since our "Stay-cation" package included use of the whirlpool. The room rate of $179.00 (not including the $35 upgrade) was put on our credit card at this time. We loved the upgraded room, which had the one fireplace in the establishment and was much larger and comfortable. The regular room was no more than one you would see at a Day's Inn. We ended up with an upgrade on our room for $35.00. At the time of booking, we showed our gift card to the receptionist at the hotel desk and then went on to the booking desk at the spa entrance. and had lunch there and booked our room and spa facials. It was a great way to spend a rainy/snowy/dark afternoon in northeast Ohio.I know it's only October.My daughter purchased a $100.00 gift card for us, and we decided to use it for an anniversary get-away, although we live only 30 minutes away from Aurora. The massage and facial were excellent and the lunch (home made bread)was delicious. The European/Russian/US staff knows what they are doing and we were not disappointed. Mario has an excellent staff most of them employed for 20 years or more. The changing & waiting room could use an update but the treatment rooms were just fine. Anyway, I was concerned with the reviews posted so my expectations were low. It's almost like going back to Disney, you feel like you've stepped back in time( for me age 14). It was an old charming house with lots of creaky floors. I first visited Mario's about 25 years ago. The most important one being the overall service. When I'm going to the spa, I look at many different variables. With that said, I've had a lot of interesting experiences some amazing and some not so good. I travel for a living and when I have an extra moment, I treat myself to a few hours at a spa.
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