Zendesk also offers a JavaScript API so that you can make your live chats even smarter. To make sure your live chat widget suits your business and website’s branding, you can include a business logo and customize its overall appearance. Whether you want to respond to customers out of working hours or reduce your overall workload, you can create chatbots that will automatically answer frequently asked customer questions. What’s also great about Zendesk is that it boasts a powerful chatbot function. Zendesk enables you to speak to your customers in real-time, initiate targeted and customer behavior-driven chats, send files via chats, ask customers to rate chats, as well as to log and analyze all the live chats that happen across your business. Pricing begins from $15 / £15 / AUD$15 per agent per month. LiveAgent also warns when customer support agents are responding to the same request. For example, there’s an internal messaging and tickets system. The back-end platform is straightforward to use and provides a range of tools to boost productivity across customer support teams. The platform also offers a comprehensive ticketing system that allows you to auto-route tickets, assign tickets to different agents and teams, transfer tickets, and lots more. However, when we reviewed this platform, we realized that there isn’t a chat-to-SMS feature like many other providers offer, which is a minor criticism. LiveAgent provides integrations with major messaging platforms like Facebook, Twitter, and Instagram. Using the live chat function, you can create canned responses to answer frequently asked questions automatically, assign different support agents to chats, send surveys to collect customer feedback, set up multiple chat boxes or emails (depending on the plan you choose), and more. This software allows you to add live chat boxes and email ticketing to your business website or app. If you’re looking for a solution that combines a strong live chat and help desk system, look no further than LiveAgent. ![]() While the software is somewhat limited as a free service, Hubspot offer paid-for content and marketing plans that could help you extend your live chat functionality into a single integrated and comprehensive CRM software platform. You also have the option of conducting live chats through the HubSpot mobile app. HubSpot Live Chat also offers a useful Slack integration, allowing you to receive live chat notifications and message customers directly from this platform. It’s actually pretty simple to create these, thanks to the integrated chatbot builder. But you can easily create chatbots to answer commonly asked questions, set up customer meetings, and more. Of course, not every business has the time and resources to respond to every customer chat. Every time you engage in a live chat, the conversation will be stored in a centralized inbox for future reference. When setting up the live chat widget, you can personalize it with your business branding and write canned welcome messages that target different audiences. If you begin chatting with someone and feel like their request would better suit a different team, you can easily pass them on to the right person. Using HubSpot Live Chat, you can initiate live chats with customers and other website visitors. HubSpot offers a completely free option for any business that doesn’t have the budget for a comprehensive live chat solution. Pricing starts from around $20 / £30 / AUD$30 a month when paid annually, with additional plans offering further advanced features. It also sports integrations for more than 170 software platforms, including Facebook, Messenger, WordPress, Salesforce, Shopify, Dropbox, and many others. What’s more, LiveChat lets you organize all your communications (including emails, chats, SMS, apps, etc) in a user-friendly dashboard. ![]() It’s also possible to receive chat notifications, ask customers to rate chats and complete short surveys, ask new visitors if they’d like to chat, tell customers about new announcements and products, and much more. In terms of other live chat functions, you can see what customers are typing before they even send their message, assign contextual tags to each chat, or access previous chats using an archive. Another handy feature is the ability to send a live chat to another customer support representative, which is important for businesses with many different teams. It’s possible to send files, links, calendars, and canned responses that answer common questions through this chat box. ![]() With it, you can create a chat box to communicate with customers on your website. Thanks to its ease of use and a great range of features, LiveChat is our choice for the best live chat software around.
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